Politique de confidentialité

 

This Privacy Policy describes how OFF://GRID (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or contact us.
Our store is hosted by Shopify, which provides the online e-commerce platform we use to sell our products and services.

By using our website, you agree to the collection and use of information in accordance with this Policy.

Information We Collect

DEVICE INFORMATION

We collect information when you browse our website, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Pages you view

  • How you interact with the site

We collect this information automatically using cookies and similar technologies to help us operate and improve our website.

ORDER INFORMATION

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by Shopify or your payment provider)

  • Items ordered

  • Order history

ACCOUNT & COMMUNICATION INFORMATION

If you create an account or contact us, we may collect:

  • Username and password

  • Preferences

  • Emails, messages, or enquiries

SOCIAL & MARKETING INFORMATION

If you interact with us on TikTok or Instagram, or arrive through an advertisement, we may receive information based on your settings on those platforms.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate with you

  • Screen orders for fraud

  • Improve and optimise our website

  • Personalise your shopping experience

  • Provide advertising or marketing (only where permitted)

We do not sell personal information.

SHARING YOUR INFORMATION

We share your information with trusted third parties to help us operate our business, including:

SERVICE PROVIDERS

  • Shopify (store hosting & e-commerce services)

  • Payment processors

  • Delivery and shipping partners

  • IT and analytics providers

  • Advertising and marketing platforms (including TikTok and Meta/Instagram)

LEGAL OR REGULATORY REQUIREMENTS

We may share information if required to comply with applicable laws, protect our rights, or respond to lawful requests.

YOUR RIGHTS (UK GDPR)

If you are in the United Kingdom or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion

  • Restrict or object to processing

  • Request a copy of your data

  • Withdraw consent (for example, email marketing)

To exercise these rights, contact us at info@offgridexperience.co.uk
We may ask for identity verification.

You may also raise a concern with the Information Commissioner’s Office (ICO).

RETENTION

We keep your information only for as long as necessary to:

  • Provide our services

  • Complete your orders

  • Meet legal, tax, and accounting requirements (usually 6 years in the UK)

  • Resolve disputes or enforce our agreements

COOKIES

We use cookies to:

  • Analyse website traffic

  • Remember your preferences

  • Enable core website functionality

  • Support performance and security

  • Help personalise marketing and advertising

You can control or disable cookies through your browser settings, although parts of the website may not function correctly.

INTERNATIONAL TRANSFERS

Your information may be transferred outside the UK, including to countries where Shopify or our service providers operate.
Where this occurs, we rely on approved safeguards such as Standard Contractual Clauses or equivalent UK transfer mechanisms.

SHOPIFY

Our store is hosted and powered by Shopify.
Shopify processes your data to operate the platform, prevent fraud, and provide secure payments.

For more information, you can view the Shopify Privacy Policy or access the Shopify Data Request Portal to exercise rights directly with Shopify.

CHANGES TO THE POLICY

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations.
The latest version will always be posted on this page.

CONTACT US

For questions or requests regarding your personal data, you can contact us at:

info@offgridexperience.co.uk

7 Southbrook Terrace, Bradford, ENG, BD7 1AB, United Kingdom

For data protection purposes, OFF://GRID is the data controller.