Política de envío


📦 SHIPPING POLICY

At OFF://GRID, we aim to get your order to you as quickly and safely as possible. Please read the following for important details about shipping, delivery times, and international orders.

PROCESSING TIME

Once an order is placed, it will be processed within 1–3 business days.
You will receive a shipping confirmation email once your order has been dispatched.

During busy periods, processing times may be slightly longer. If there are any significant delays, we will contact you directly.

SHIPPING TIMES

UK ORDERS

  • Orders typically arrive within 2–5 business days after dispatch.

  • Delivery times may vary slightly depending on your location and courier services.

INTERNATIONAL ORDERS

  • Delivery times vary depending on customs clearance, local courier handling, and your country’s postal service.

  • Delays caused by customs or local delivery services are outside of our control.

  • We recommend using a tracked service for international orders, as we cannot be responsible for items lost in transit.

SHIPPING COSTS

Shipping fees are calculated at checkout and vary depending on:

  • Delivery location

  • Courier or shipping service selected

All applicable taxes and duties for international orders are the responsibility of the customer.

LOST, DAMAGED, OR INCORRECT ITEMS

If your order is lost, damaged, or incorrect, please use the contact form on our website.
We will assist you with a replacement, refund, or further guidance depending on the situation.

QUESTIONS

For any questions about shipping, delivery times, or costs, please use the contact form on our website.
This ensures we receive your enquiry directly and can respond quickly.